StuffBak is the comprehensive loss protection service that helps you get your lost stuff back. StuffBak's system works by combining the advantages of the world wide web and high-tech communication methods with the simplicity of permanent ID labels. In a nutshell, you place STUFFBAK® labels on all your important gear. Then if something disappears, the label tells the finder how to return it, and get a reward too. Perhaps as important, StuffBak acts as an intermediary between owner and finder, so all your personal information remains personal.

StuffBak's service is also affordable. Retail labels, tags and cases include lifetime registration and two years free recoveries. After your coverage period has expired, you pay a $29.95 transaction fee plus shipping (unless your account has been upgraded to an Enhanced Service plan, in which case there is no recovery fee for 2 or 3 years, depending on your plan). It's also convenient and there is no cost for finders. They simply take the item to a nearby StuffBak-approved drop-off center or StuffBak arranges for courier pickup. They don't have to pack the item or pay for shipping.

Anything that's valuable to you and vulnerable to getting lost. This includes expensive items, devices containing data that would be time consuming and hard to recreate, and irreplaceable personal items with sentimental value. For example:

• Personal electronics such as cell phones, digital cameras, MP3 players, USB jump drives, PocketPCs, and keys.
• Business tools such as laptops, PDAs, briefcases.
• Sports gear such as golf clubs, skis, climbing gear, and racquets.
• Children's stuff such as cell phones, backpacks, iPODS, videogames, uniforms.
• Videos of your children and family.
• Travel gear such as passports and luggage.

You can purchase STUFFBAK labels online and at various retail locations. Click here to purchase labels for as little as $7.95 each (even less in packs) right now on this website.

Enhanced Service plans are account-level upgrades that provide the most cost effective and worry-free way to protect all your valuables. A one-time fee upgrades all your registered items to a no-recovery-fee status, and elevates your recoveries to the top of our service queue. You'll receive an immediate email notification when an item has been found (24/7), and shipping savings for recovered items. And, the permanent 20 - 30% StuffBak discount makes it easier than ever to protect every valuable item without worry or unnecessary cost.

Apply the label to an item, and then activate the label on this site. You can also order additional labels directly from StuffBak to protect all your portables that you carry with you.

You don't have to do anything at all. We'll contact you immediately when your items are found. If you wish, you can also use our website to report your loss or update the reward.

Absolutely! Mobile assets such as Blackberries, laptops and cell/smart phones carry sensitive data and should have StuffBak protection. StuffBak offers an Enterprise Service Plan that provides protection for an unlimited number of assets, a permanent 30% purchasing discount, automatic registration and free shipping for recoveries. Additionally, StuffBak's new Employee Bundle combines the ultimate in convenience and service (6-label 'kits' can be handed to employees for immediate application). It's easier than ever to link your fleet of mobile assets to the largest international recovery service.

StuffBak motivates finders to return your stuff by making it convenient (they just take it to a nearby drop-off center or StuffBak arranges for courier pickup - no packing or shipping costs) and offering a reward.

Want more reasons? STUFFBAK labels won't peel, smudge, or fade (for details on our labels click here). With StuffBak both finders' and owners' personal information stays personal. We act as an intermediary.

Finally, if your address or phone number changes, you can update personal information once online and the change automatically links to all your activated labels.

StuffBak enables owners to get stuff back, but keeps the personal information of both finders and owners personal. Since all returns and transactions are made through us, both parties remain completely anonymous. Of course, if the owner and finder want to contact each other, we can facilitate that if both parties consent.

While we mainly facilitate the return of lost items, STUFFBAK labels help deter theft. Police say that labels reduce "opportunistic" theft, make it harder to resell stolen goods, and greatly aid in identifying owners of recovered property. Additionally, StuffBak sells a unique theft deterrent label designed to warn and ward off the bad guys.

StuffBak's provides free lifetime registration for all items and two years free returns for all retail labels, tags and cases. Recovery and shipping fees (if any) are determined by your current service level (the service fee never exceeds $29.95).

1. Why would someone return my valuable things?

   Most finders want to return items, especially if it is convenient, easy, and doesn't cost them anything. StuffBak makes it easy for people to return things to nearby drop-off points or we arrange for courier pickup. Our labels feature a toll-free number and website, and we offer a reward as an incentive.

   
   
   
2. What happens when I sell or transfer my StuffBak-labeled item?

   You can transfer the benefit of StuffBak's protection to the new owner (at no cost) by deleting the label from your account. That will enable the new owner to register that owner number with their contact information.

   
   
   
3. How do I delete a label?

   Sign in with your username and password, highlight the label you wish to delete, and select the delete icon. This will permanently delete the item from your account.

   
   
   
4. How do I activate more labels under my account if I am already a registered customer?

   Sign in with your username and password. You will be taken to a list of your activated labels. To activate more labels, you may click on "Activate a new label" on the top or the bottom of the screen. Enter the new label number in the field next to "Owner" on the large label and submit. You may enter as many new labels as you’d like by clicking on "Activate another label" under your confirmation. If you would like to look at the full list of labels in your account, you may click on "View my stuff".

   
   
   
5. What kind of labels and tags do you offer?

   STUFFBAK labels come in several sizes and types, including adhesive, teslin and a highly durable aluminum adhesive. Most of these are available in value paks. Click here for more details.

   
   
   
6. What kinds of rewards are offered for returning my items?

   StuffBak offers all finders a basic reward of a $20 gift of STUFFBAK ID labels. This is cost-free to owners.

   You may also choose to offer a CASH REWARD.
   There are two types of cash rewards available:

   • Blanket Cash Reward. You agree to pay this amount when ANY of your labeled items are returned.
   • Per Item Custom Reward. You may post a specific cash reward for any individual item after you have reported that item lost.
   • StuffBak will confirm your cash reward with you at the time of the recovery before revealing this information to a finder.
   
   
   
   
7. Can I get all my labels with the same Owner Number?

   Each of our labels has its own unique Owner Number. No two labels are the same. This allows us to identify which item(s) have been lost. You will need to activate each label individually.

   
   
   
8. Some of the letters on the labels look like numbers. How can I tell the difference?

   Because some letters and numbers look similar, our 7-digit labels do not use the letters 'B', 'D', 'I', 'S' or 'O'. If you are trying to enter any of these letters, try using a number such as the number '8' instead of the letter 'B' or the number '0' instead of the letters 'D' or 'O'.

   
   
   
9. Where are your drop-off locations?

   Our drop-off locations are all UPS Stores. If there is not a UPS Store location near the finder, StuffBak will arrange for a courier pick up. If the owner is in the same proximity as the finder, and both parties agree to meet, StuffBak will facilitate a face-to-face exchange.

   
   
   
10. How do I change the description of the item I have registered?

    Sign in to your account, click on the label number, and from that point you can edit or update any of the information about that item (serial number, description, etc.).

    
    
    
11. I'm a long-time StuffBak customer. Has my protection changed?

    StuffBak will process recoveries for any item registered prior to 6/1/05 for a $14.95 transaction fee. You can eliminate the recovery fee for all registered labels by upgrading to an Enhanced Service Plan.

    
    
    
12. Can you explain the enhanced service plans?

    StuffBak labels that you received with another product purchase include basic coverage ($14.95 for recoveries for one year) or extended coverage (free recoveries for one or two years). Retail labels include 2-year extended coverage (free recoveries for two years). After your coverage period has expired, the recovery fee becomes $29.95. At any time you can upgrade your entire account to an enhanced service plan, which eliminates your recovery fee and provides priority service and permanent shopping discounts.

    
    
    
13. How do I upgrade my basic coverage?

    The service level for an individual label can be upgraded to Extended coverage for $7.95. Enhanced Service plans are also available to all registered users, which upgrades the level of service for all activated labels in your account. This option is now available in the StuffBak store. Make sure to login with your current username and password to link these new benefits with your account and take advantage of the 20 - 30% StuffBak store discounts.

    
    
    
14. Am I still protected after my coverage expires?

    Absolutely. StuffBak will always work diligently to ensure your item is returned to you quickly and efficiently.

    
    
    
15. How do I apply labels?

    Make sure the surface area is clean. Don't apply the label to sharp or curved surfaces. It takes 24 hours for maximum adhesion.

    
    
    
16. Can I reuse a label?

    No. StuffBak labels are designed for one-time use.

    
    
    
17. Does StuffBak work Internationally?

    Yes, in much the same way as in the United States. Finders outside North America contact StuffBak through the website. StuffBak contacts the owner immediately. Depending on where the owner and the item are, StuffBak arranges the most sensible return of the item directly to the owner.

    
    
    
18. Has my Premium Service coverage changed?

    StuffBak will continue to honor all Premium Service benefits through the term. You may upgrade a Premium Service account to a Platinum or Enterprise level to take advantage of the additional benefits offered (but the term will be reset according to the new service plan).

    
    
    
19. Will you ship my item for free if I determine where my lost item is on my own?

    Free shipping is arranged only when StuffBak’s loss protection and recovery service is used. We do not provide free shipping if the finder contacts you directly or if you have determined where the lost item is through your own means. Our primary service is to connect you with your lost valuables.

    
    
    
20. If I am not an upgraded customer, when is the best time to reach StuffBak?

    StuffBak's business hours are 8AM - 5PM Mountain Time. Enhanced Service customers will receive immediate 24/7 email notification regarding found items, including finder's contact information. Finders are able to report recovered items at anytime by calling StuffBak or via our website.